Help Center: Troubleshooting

Troubleshooting

If you're experiencing issues with your feed, here are some steps and resources to help you troubleshoot:

Review the Documentation: Make sure you've thoroughly read the documentation for your specific platform.
Correct Script Placement: Verify that you've added the feed script to the <head> section of your webpage.
Check the Console: Look at the browser console for any errors that appear when the page loads.
Verify Feed Wrapper Attribute: Ensure that the correct attribute is added for your Feed Wrapper.
Check Feed Post Attributes: Confirm that the correct attribute is used for your Feed Post and that it is placed inside the Feed Wrapper.
Use Correct Attributes: Make sure all feed elements have the appropriate attributes.
View Published Site: Ensure you are viewing the published version of your site, not just the preview.

For the most up-to-date solutions and detailed guidance, please refer to our comprehensive documentation.

Review Help Documentation

Our documentation provides detailed guides on how to use FeedSpring, complete with visual aids and video tutorials. If you encounter any difficulties, please take a moment to review this documentation. For further assistance, feel free to contact our team. We are here to help!

My feed isn't displaying, what can I do?

If you're confident that you've followed the steps for building a feed and things still aren't working, we recommend checking your Chrome console for any errors and reloading the page. You can do this by following these simple instructions:

Open your Chrome browser.
Right-click anywhere on the page and select "Inspect" from the context menu.
In the Developer Tools panel that appears, click on the "Console" tab.
Reload the page, and look for any error messages displayed in the console.

If you don't see any errors listed in the console, please try reviewing your whitelist and additional settings from inside your dashboard.

Troubleshooting

Troubleshooting

Review Help Documentation

My feed isn't displaying, what can I do?

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