Privacy Policy

What is personal information? 

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly. 

What personal information do we collect? 

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. 

The personal information we collect about you may include: 

● Name
● Email Address; 
● Phone number 
● Payment information - Processed via Stripe (https://stripe.com/au)

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you. 

How do we collect your personal information? 

We collect personal information about you from:

● When you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
● Third parties where you have authorised this or the information is publicly available.

How do we use your personal information? 

We use personal information for many purposes in connection with our functions and activities, including the following purposes: 

● Tp provide you with information or services that you request from us
● To verify your identity
● To deliver to you a more personalised experience and service offering
● To improve the quality of the services we offer
● To bill you and to collect money that you owe us, including authorising and processing credit card transactions

Online activity 

Cookies 

The FeedSpring website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the FeedSpring website(s). 

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics 

Our website uses Plausible to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing 

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent via email in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth).

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication or by contacting us via email.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

Retention of personal information 

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. 

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 2-3 business days.

Links to third party sites 

Feedspring's website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies. 

Enquiries and complaints

For complaints about how FeedSpring handles, processes or manages your personal information, please contact hello@feedspring.co. Note we may require proof of your identity and full details of your request before we can process your complaint. 

Please allow up to 2-3 business days for FeedSpring to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with FeedSpring's response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint. 

How to contact us 

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: 

Email 

hello@feedspring.co This site (‘feedspring.co’) is owned and/or operated by 'Canvas Holdings PTY LTD'  doing business as FeedSpring ("FeedSpring", “we", “us" or “our”). This privacy policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. 

FeedSpring values and respects the privacy of the people we deal with. FeedSpring is committed to protecting your privacy and complying with the Privacy Act 1988 and other applicable privacy laws and regulations.